Support

How the chats work

What is Aura?

Aura is a texting game. You pick a chat, like a dating app match, a friend who went quiet, an ex or a recruiter, and you get one goal, such as getting them on a call or locking in a plan. You win when they’re genuinely in.

Are the characters real people?

No. Every character and both mentors are AI and fictional, and every chat is labeled AI. Nobody else reads your chats as they happen, and nothing you write is shown to other players.

How does scoring work?

When a chat ends you get a score out of 100 across Objective, Comfort, Excitement, Connection and Rhythm. Your mentor, Casanova or Lorelai, quotes your messages back to you, says what worked and picks the one line to fix. You can run the chat back from that message and try again.

What happens to my messages?

Phone numbers, emails, addresses and handles you type are masked first. Then the chat is sent to an AI model made by Anthropic, running on Amazon Web Services, to write replies and feedback. Your chats are never used to train AI models. The Privacy Policy has the details.

Subscriptions and prices

What can I do for free?

Each track opens with free lessons, and once you sign in you get a free chat every day.

What does Aura Unlimited add?

Every level in every live track, the full debrief after every level, and the option to run any chat back from any message. It never buys points, badges, wins or score.

How much does it cost?

Weekly is $7.99 a week with no free trial. Yearly is $59.99 a year, and new subscribers get a 7-day free trial first. Prices are in US dollars and vary by country. The app shows your local price before you buy. The Terms of Use list the full renewal terms.

How does the free trial work?

The Yearly trial lasts 7 days. Cancel at least 24 hours before it ends and you won’t be charged. If you don’t, the yearly price is charged to your Apple Account when the trial ends.

Cancelling

How do I cancel?

Apple bills your subscription, so you cancel it with Apple. On iPhone, open Settings, tap your name, tap Subscriptions, choose Aura and tap Cancel Subscription. You can also get there from Profile in Aura. Apple’s guide covers other devices.

To stop the next charge, cancel at least 24 hours before your current period ends.

Does deleting the app cancel it?

No. Deleting the app, or deleting your Aura account, doesn’t stop Apple from billing you. Cancel in Settings as well.

What happens after I cancel?

You keep Aura Unlimited until the end of the period you’ve paid for. After that you’re back on the free plan, and your points, badges and progress stay.

Can I get a refund?

Apple handles refunds for App Store purchases. You can ask at reportaproblem.apple.com.

Restoring purchases

I got a new phone and my subscription is gone

Sign in to Aura with the same account as before, then go to Profile and tap Restore Purchases. Make sure your phone uses the same Apple Account you subscribed with.

Still missing? Email support@growyouraura.com with the email on your Aura account. Never send us your password.

Deleting your account and data

How do I delete my account?

In the app, go to Profile, then Privacy and data, then Delete account. This deletes your account, your progress and your chat transcripts, and signs you out.

Will that cancel my subscription?

No. Cancel your subscription in your Apple Account settings first, or Apple will keep billing you.

I played as a guest

Guest progress lives on your phone. Deleting the app removes it.

I can’t get into the app

Email support@growyouraura.com from the address on your account and we’ll delete it for you.

Safety and reporting

A character said something that felt wrong

Open the menu at the top of the chat and tap Report a problem. With your OK, it sends us that chat’s transcript, with personal details masked, so we can look at what happened.

A chat brought up something heavy

If a chat touches on self harm, abuse or a crisis, Aura pauses the scene and shows support resources. Aura isn’t a crisis service. If you or someone else is in danger, contact your local emergency services.

Company information

Contact us

Write to support@growyouraura.com. It helps to include your device, your iOS version, the Aura version from Profile and what happened.