Privacy Policy
What Aura collects, why we collect it, and how to delete it.
Who we are
Aura: Chat Simulator Game (“Aura”) is made by YESH Studios LLC (“we”, “us”). This policy covers the Aura app and this website. It explains what we collect, why we collect it, who helps us process it and what you can do about it.
Our address is 142 W 57 ST, New York, NY 10019, United States. For any privacy question, write to support@growyouraura.com.
What we collect
What you give us
- Account details. When you sign in with Apple, Google or email, we get your email address. If Apple or Google shares your name, we may get that too. With Sign in with Apple you can choose Hide My Email, and we’ll only see a relay address.
- Your chats. The messages you type in a chat, plus the characters’ replies and the scores and feedback that go with them.
- Your setup choices. The tracks you pick, your mentor, who you practice with and your answers to the setup questions.
- Reports. If you tap Report a problem and agree to send it, we get that chat’s transcript, with personal details masked, and anything you add.
- Messages to us. Whatever you include when you email us.
What we collect as you play
- Progress. Aura points, tiers, badges, streaks and the levels you’ve played or unlocked.
- Identifiers. An account ID, or a guest ID before you sign up.
- Purchases. Whether you subscribe, which plan you’re on and your purchase history. Apple handles payment, so we never see your card details.
- Device and app info. Device model, iOS version and app version.
- Notifications. If you turn notifications on, a device token so we can send them.
Aura doesn’t ask for access to your contacts, photos, camera, microphone or location.
Personal details in your messages
Aura is practice, so there’s no need to type anything real about yourself or anyone else. Before a message is stored or sent to the AI model, Aura masks phone numbers, email addresses, street addresses and social handles. Masking catches most of these, though it can miss things. Please don’t type details you’d rather keep private, like someone’s full name or anything about your health or finances.
How AI processes your chats
Every character in Aura, and both mentors, are generated by AI. To write the characters’ replies, score your chat and write your mentor’s feedback, we send the messages from that chat, after masking, to an AI model made by Anthropic. The model runs on Amazon Bedrock, a service of Amazon Web Services (AWS). AWS processes the messages to return a reply to us.
Amazon Bedrock doesn’t use your messages to train AI models, and neither do we. Before your first chat, Aura asks for your permission to send your messages to the model. If you’d rather not, don’t start a chat.
How we use your information
- To run the game: generate replies, score chats, write feedback and keep your progress.
- To keep your account, progress and purchases in sync when you sign in on another device.
- To check your subscription and unlock what you’ve paid for.
- To keep Aura safe: spot distress and show support resources, apply the game’s rules against manipulation and review the reports you send.
- To fix crashes and bugs.
- To answer you when you write to us, and to meet our legal obligations.
There are no ads in Aura. We don’t sell your personal information.
Analytics and tracking
We do not currently use third party analytics in the app.
Aura does not use your device’s advertising identifier.
This website uses no cookies, analytics or trackers, and it loads nothing from other companies. Our hosting provider may keep basic request logs, such as IP address and the page requested, for security.
How long we keep it
- Chat transcripts are kept for 90 days, then deleted. If you delete your account, they’re deleted right away.
- Account details and progress are kept while you have an account.
- Before you sign up, your progress is kept on your device.
- Server logs are kept for up to 30 days. They contain request metadata, such as IP address, device and app version, and timestamps.
- Purchase records are kept as long as tax and accounting law requires.
- Backups that may still hold deleted data are kept for up to 35 days, then cleared.
Deleting your account
You can delete your account in the app: go to Profile, then Privacy and data, then Delete account. This deletes your account, your progress and your chat transcripts, and signs you out on that device.
Deleting your account doesn’t cancel a subscription, because Apple bills it. Cancel it in your Apple Account settings first. The Support page shows how.
If you can’t get into the app, email support@growyouraura.com from the address on your account and we’ll delete it for you.
Your choices and rights
Depending on where you live, including the European Economic Area, the United Kingdom and some US states such as California, you may have the right to:
- see the personal information we hold about you and get a copy of it,
- correct it, or have it deleted,
- object to or limit how we use it,
- withdraw consent you’ve given, such as for AI processing or notifications.
To use any of these rights, email support@growyouraura.com. We may need to confirm it’s you before we act, and we’ll reply within the time the law sets. We won’t treat you differently for using your rights. You can also complain to your local data protection authority.
Where EU or UK law applies, we rely on these legal grounds: running the service you asked for (our contract with you), your consent (AI processing of your chats and notifications), our legitimate interests (security, fixing bugs, and improving Aura) and our legal obligations.
Where your data is processed
We and our providers process data in the United States and in other countries where those providers operate. When data leaves the EEA or the UK, we rely on safeguards the law allows, such as standard contractual clauses.
Security
Data travels between the app and our servers over encrypted connections, and only the people who need access to run Aura have it. No system is perfectly secure, so we can’t promise that nothing will ever go wrong. If a breach affects you, we’ll tell you as the law requires.
Children
Aura isn’t intended for anyone under 18. We don’t knowingly collect personal information from anyone under 18, and if we learn that we have, we delete it. If you believe someone under 18 has given us personal information, contact us at support@growyouraura.com.
Company information
YESH Studios LLC
142 W 57 ST
New York, NY 10019
United States
Changes to this policy
When we change this policy we’ll update the date at the top. If a change matters, for example a new kind of data or a new use for it, we’ll also tell you in the app before it takes effect.